Oh no! We know it’s frustrating when something on the website isn’t working the way it should. Don’t worry, here are some simple steps that usually help:
Try a private/incognito window – This can fix issues by turning off extra browser stuff and clearing cached files.
Check if you’re logged in – Some features work a little differently when you’re signed in versus browsing as a guest.
Switch browsers or devices – Sometimes a different browser or phone/tablet makes the page behave better.
Turn off extensions – Ad blockers, privacy tools, or shopping helpers can block certain buttons or dropdowns.
Take a screenshot – If it’s still not working, a screenshot is super helpful for our team to see exactly what’s happening.
Allow cookies for full functionality – Some pages or features (like selecting bundles or using interactive elements) require optional cookies to display properly. If you’re only accepting mandatory cookies, certain parts of the page may appear blank.
We know these hiccups are annoying, but you’re not alone! If these steps don’t fix it, just reach out and we’ll help you get it sorted quickly.