Releases, Restocks & Events
Shipping & Delivery
- How much does shipping cost?
- How do I cancel an order?
- Where is my order?
- What is your processing time?
- How can I get free shipping?
- Can I ship my order internationally?
Returns & Refunds
- Do you accept returns?
- How do I start a return?
- What is your return policy?
- Do you offer exchanges?
- Oops, I wrote in my planner. Can I still return it?
- Can I return a gift I received?
Planning
- Any tips for getting started with a planner?
- What date ranges do your planners cover?
- Do you offer budget inserts?
- What are planner inserts and how do I use them?
- Can I purchase refills for my planner?
- How do I pick a planner?
General FAQ
- 2026 Planner Collection FAQs
- How do I choose the right planner for my life?
- Why did my planner name change?
- Do you offer a teacher, military, or first responder discount?
- When Is the Undated Planner Collection Launch?
- What is The Jo Planner layout like?