Quick Answer 💛
Totally understandable to wonder about this! Here’s a quick breakdown:
Most orders are processed in 1–4 business days. During our busiest seasons, it can take 5–8 business days.
Once your order ships, delivery timing is handled by the carrier, and weather or high volume can cause delays.
It’s very normal for tracking updates to pause while your package is in transit.
If you’re in the U.S. and your tracking hasn’t updated for 5 full business days after shipping, reach out with your order number and we’ll be happy to help.
For international orders, delivery times vary by destination, and we’re unable to offer replacements or refunds once shipped.
Thanks so much for your patience, we’re working hard to get your order to you as quickly as we can.
We totally understand how exciting it is to wait for your order, and how frustrating it can feel if things seem slower than expected. Below, we’ll walk you through our processing times, what to expect once your order ships, and when you might need to reach out for help.
In most cases, your order is still moving right along.
First, a Quick Reassurance
During busy shopping seasons and periods of weather disruption, both processing and shipping can take a little longer than usual. This is completely normal, and most delays resolve on their own without any action needed.
We truly appreciate your patience while our team works hard to get orders out as quickly (and carefully!) as possible.
Our Processing Times
Processing time is the time it takes us to prepare, pack, and hand your order off to the shipping carrier.
Most of the year: 1–4 business days
During our busiest seasons: approximately 5–8 business days
High-Volume Months
October, November, December, January, February, and April
If you’re shopping during one of these months, thank you! We’re so grateful for the extra love and are packing orders as fast as we can.
Fulfillment Schedule
Our fulfillment team is based in Utah and typically works:
Monday–Friday
9:00 AM–5:00 PM PT
Closed on major U.S. holidays
During peak seasons, our team may also work additional hours or weekends to help move orders out faster. That said, processing timelines are still calculated using business days, and weekend fulfillment can’t be guaranteed.
Pre-Orders
From time to time, we offer pre-order items before they’re officially available.
Pre-orders have separate processing and shipping timelines
Those details are always shared in your order confirmation email
If your order includes a pre-order item, it may take longer to ship than standard in-stock items.
After Your Order Ships
Once your order leaves our fulfillment center, delivery timing is handled by the shipping carrier.
Please keep in mind:
All carriers can experience delays
Weather, holidays, and high shipping volume may slow deliveries
Estimated delivery dates shown at checkout or in your shipping confirmation email are not guaranteed, especially during busy seasons
For the most accurate updates, we recommend checking your tracking link directly with the carrier.
Tracking Hasn’t Updated — Is That Normal?
Yes! This is very common.
Tracking updates can pause while packages are:
Traveling between carrier facilities
Waiting for their next scan
Delayed due to weather or high shipping volume
A lack of recent updates does not necessarily mean your package is lost.
When Should You Contact Us?
U.S. Orders
Please reach out to us if:
Your tracking has not updated for 5 full business days after your order has shipped
When you contact us, include your order number, and we’ll be happy to help with a replacement if inventory is available.
Before 5 business days
Delays are still considered normal, especially during peak seasons or weather-related disruptions.
International Orders
International shipping and customs processing times vary by destination and are outside our control.
Please note:
Delivery timelines may be longer than estimated
Customs delays can occur without notice
We’re unable to offer replacements or refunds on international orders once they’ve shipped
What You Can Do Right Now
Review your order confirmation email for processing or pre-order details
Check your tracking link directly with the carrier
Allow extra time during high-volume months or weather disruptions
Reach out to us if your shipment meets the criteria above
Seasonal Shipping Reminder
During peak periods—especially October through February—both processing and shipping may take a little longer than usual. We’re incredibly grateful for your patience and support during these busy times.