Oh no — we’re so sorry for the delivery trouble. We know how frustrating it can be when a package doesn’t arrive as expected. If your order is marked Returned to Sender or shows an address-related error (such as “insufficient address” or “unable to deliver”), here’s what to know and what you can do next.
If your order was shipped via USPS
We recommend contacting your local post office as soon as possible. In some cases, USPS may be able to intercept the package or attempt redelivery before it’s returned to us. Having your tracking number handy can help them locate the package more quickly.
If your order was shipped via FedEx
Please reach out directly to FedEx customer service with your tracking number. Depending on the situation, they may be able to hold the package at a nearby location for pickup or attempt delivery again.
If the order is returned to us
If the package is ultimately returned to our fulfillment center, we’re unable to reship returned orders. Once the return is received, we’ll issue a refund to the original payment method as a one-time courtesy.
Just send us a message once the tracking shows it’s been returned to our fulfillment center. We’ll also reach out to you as soon as it arrives back with us.
You’re welcome to place a new order whenever you’re ready using the correct shipping address.
A few important notes
Please be sure your shipping address is complete and accurate at checkout to include apartment and unit numbers, as carriers are unable to deliver to incomplete or incorrect addresses.
Orders returned due to address issues or delivery refusal are not eligible for reshipment.
Refunds for returned orders are issued in accordance with our current policies and may be offered as a one-time courtesy.
If you have any questions about your specific order or would like help reviewing your shipping details, don’t hesitate to reach out, we’re happy to assist.